Frequently Asked Questions (FAQ)
This page answers the questions our customers ask most often. If you don't find what you're looking for here, our support team is always happy to help.
How long will it take to receive my order?
- Handling Time: 1-2 business days
- Transit Time: 5-7 business days
- Estimated Total Delivery Time: 6-9 business days
For full details, visit our Shipping Policy.
Do you offer free shipping?
Yes. We offer free shipping on all orders delivered within the United States. For more information, see our Shipping Policy.
Do you ship internationally?
At this time, we ship exclusively within the United States and do not offer international shipping.
How can I track my order?
Once your order has shipped, you can monitor its progress anytime through our tracking page.
Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation window. If you need to cancel, please contact our support team as soon as possible after placing your order.
Can I place a bulk order for my business or organization?
Yes, we accommodate bulk orders. Please reach out to our customer support team directly for pricing information and details.
What is your return policy?
We keep returns simple and hassle-free. Full details are available in our Return Policy.
What should I do if I receive a defective product?
If your item arrives defective, we will replace it at no charge. Please contact us
within 30 days of receiving your order to initiate the process. See our Return Policy for full details.
What is the process for exchanging a product?
Exchange instructions are outlined in our Return Policy.
When will I receive my refund?
Once your return has been received and inspected, your refund will be issued to your
original payment method within 7 business days. Processing times may vary depending on your payment provider. For more information, visit our Refund Policy.
Do you offer any warranties or guarantees?
Yes. All purchases are covered by a 30-day warranty. For complete terms and conditions, please refer to our Return Policy.
Where is Day Birch located?
Day Birch is a US-based online business. We offer a selection of high-quality products with shipping available throughout the United States.
Do you have a physical store?
We are an online-only store. This allows us to keep our pricing competitive and maintain a wider product selection than a traditional retail location would allow.
Fraud Prevention
Day Birch is committed to secure and trustworthy transactions. We reserve the right to cancel or place a hold on any order suspected of fraud or unauthorized activity. For high-value or flagged transactions, we may request additional identity verification.
If you believe your order has been affected in error, please contact us at info@daybirch.com and we will work with you to resolve the issue promptly.
Contact Us
Store Address: 10 Bank St, White Plains New York 10606, United States
Store Email: info@daybirch.com
Store Phone: 1-914-533-3432
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your email within 1–2 business days.
Elevate the Everyday
At Day Birch, we believe your home should honor who you are. Not just look good, but feel profoundly meaningful. Through thoughtful design and intentional objects, we're here to elevate your most ordinary moments into something extraordinary.